Our Services
Three integrated practice areas that turn strategy into results — improving how your organisation performs, how your workforce is designed, and how your leaders and teams deliver.
Strategy & Organisational Improvement
Services to develop clear organisational goals, align effort and resources around clear strategies, and improve governance and management systems to deliver value.
- Increase performance or efficiency
- Increase resource and investment utilisation
Strategic planning
What we do
- Design fit-for-purpose planning processes
- Understand the external environment and relevant challenges
- Clarify purpose, direction and priorities
- Articulate clear organisational goals
- Set strategies to achieve organisational goals
When you need it
- The CEO or Site GM doesn’t have an overview of goals, targets and priorities
- Short-term focus is leading to long-term degradation of value
Operating model design
What we do
- Evaluate the current operating model against organisational needs
- Develop and test operating model design options against a clear design logic
- Develop detailed operating model designs
- Develop implementation roadmaps
When you need it
- Work doesn’t flow efficiently between functions
- Teams are in conflict and it doesn’t seem relationship-driven
Strategy & operating model implementation
What we do
- Translate strategic shifts into clear implementation plans and roadmaps
- Provide program and change management for complex organisational shifts
When you need it
- Organisational strategies don’t cascade to the next levels
- Leaders lack experience or capacity to effectively implement required changes
- Operational demands are compromising the implementation of changes
- Our people lack confidence or conviction to make required changes
Workshop facilitation
What we do
- Workshop and focus group design — operational planning, group alignment, issues resolution, process or program co-design
- Expert group facilitation
- Clarification and quantification of group views
- Recommendations and roadmaps for management of outcomes
When you need it
- Priorities are unclear
- Unresolved issues or concerns are holding the business back
- Different functions or teams aren’t clear about each others’ roles or services
- Different groups or functions aren’t aligned
Issue review & analysis
What we do
- Design fit-for-purpose review processes
- Facilitate data collection and analysis of complex organisational issues
- Facilitate collection of employee or stakeholder insights and ideas
- Develop and present recommendations
- Develop implementation roadmaps
When you need it
- We have a complex or recurring issue that we can’t get to the bottom of
- Existing challenges affect multiple groups who all have differing views on issues and causes — and all need a resolution
Process mapping & analysis
What we do
- Identify which processes are adding value and which ones are unclear or problematic
- Identify core process value streams and map the processes
- Identify the root causes of poor performance and determine suitable solutions
When you need it
- Processes are complex or inefficient
- The same issues repeat over time
- We lose track of issues as work becomes fragmented across teams and functions
Process design & improvement
What we do
- Define core process problems and prioritise them into a roadmap of initiatives
- Facilitate process redesign and evaluation of benefits
- Coach and guide staff to change processes and track benefits
When you need it
- We have issues with waste that slow us down and compromise margins
- There is a need for improved integration with processes and systems that involve one or more business units
Program & portfolio management
What we do
- Design, review and manage Portfolio Management Offices
- Evaluate programs and projects against intended outcomes and benefits
- Implement portfolio management practices, governance and assurance
When you need it
- We’ve taken on too much and nothing is getting done
- Projects have lost sight of the outcomes we signed off in the business case
- We don’t know if our project investments are generating the intended outcomes
Project management
What we do
- Establish, scope and manage programs and projects
- Apply contemporary project management methodologies
- Develop program and project management capabilities and disciplines
When you need it
- We don’t have the in-house capacity or capability to implement programs or major changes without disrupting business as usual
- We lack project management skills to embed critical changes and improvements
Recent work
- Water Sector
Design of an enterprise target operating model for a State-owned water utility to overcome current constraints and inefficiencies.
- State Government
Facilitation of strategic planning and prioritisation workshops with the functional leaders of a State Government agency.
- State Government
Project management for the implementation of a new operating model for a government-owned enterprise consisting of commercial and social business streams.
- Mining
Facilitation of the strategic planning process for the Board of an ASX-listed junior mining company developing a critical minerals supply project in Africa.
- Mining
Facilitation of a strategic planning process for the leadership team of an ASX-listed gold miner.
- State Government
Design of a new governance model for a range of corporate support services in a State Government agency.
- Mining
Review, refinement and articulation of a “plan on a page” to align company objectives, KPIs and strategies for a privately owned Western Australian mining company.
- Health
Completion of a functional review of the Office of the Chief Executive for a complex health services agency.
Workforce & Workplace Solutions
Services to plan, design and manage the right workforce to meet organisational goals and provide clarity and alignment across all roles.
- Increase workforce productivity
- Prevent loss of commercial value from workforce constraints
Strategic workforce planning
What we do
- Create a current-state workforce model and quantify critical gaps
- Facilitate future work and workforce forecasts
- Quantify and evaluate gaps between the current and required workforces across a variety of scenarios
- Facilitate development of workforce strategies to close critical gaps
When you need it
- Workforce shortages are — or are likely to — constrain the ability to deliver to demand
- Large segments of the workforce do not have the skills we’ll require in the future
Organisational design (roles & structure)
What we do
- Design how organisational functions can be organised to meet requirements
- Identify alternative role structures to support performance
- Plan and facilitate organisational reforms or restructures
When you need it
- Our structure is too complex
- Our hierarchy interferes with the flow of work across our value chain
- Duplication of roles and functions is inflating our cost base
Job design & classification
What we do
- Structure job roles to maximise employee motivation and performance, in line with proven job design principles
- Remodel job roles for meaningful and efficient work enabled by AI and process automation
- Write clear job descriptions
- Facilitate job classification reviews against accepted classification frameworks
When you need it
- We need to establish new roles to meet demands or growth targets
- We have issues with inequity across the workforce
- Our people aren’t clear about their roles and responsibilities
- We need to assess the impacts on job roles and responsibilities as we automate and change how we work
Workforce reviews
What we do
- Design fit-for-purpose review processes, including for retention and conflict issues
- Facilitate analysis of complex workforce or workplace issues
- Develop and present recommendations and implementation roadmaps
When you need it
- We have complex or recurring issues that we can’t address internally
- Our leaders are “frozen” trying to reconcile different views about existing issues
Talent & succession management
What we do
- Develop and facilitate structured approaches to talent, succession and performance management
- Create capability and competency frameworks that align people management practices to the factors that drive performance
- Facilitate talent mapping against role requirements, including evaluation of capability and potential using valid and reliable measurement tools
When you need it
- Our Board or Executives don’t have visibility of the depth of talent in the business
- People leave our business for better opportunities elsewhere
- We’re reactive and dependent on the external market — at high cost — when high performers leave
- Our skills base has not kept up with industry changes
Culture development
What we do
- Define the desired organisational culture and design strategies to establish the desired norms
- Develop values and behavioural frameworks
- Develop and evaluate employee value propositions against attraction, retention and performance outcomes
When you need it
- We have a negative culture and/or an unhappy workforce
- We need to re-engage our workforce to bring about change
- We’ve become reactive in dealing with workforce issues and we need to set a new standard
Business change management
What we do
- Plan and facilitate strategies for workforce adoption of required changes
- Support leaders to communicate and lead changes
- Build internal capabilities to embed and sustain changes
When you need it
- We’re pursuing a new strategy which will require our people to behave differently
- Our investments in new technologies and ways of working will not realise benefits if not fully adopted by our people
Recent work
- Local Government
Development of values and behaviours to define the desired culture of a regional city council after consultation with staff and leaders.
- Mining
Facilitation of the global talent acquisition strategy with regional HR leaders across a large mining company.
- State Government
Classification of new positions to support the changing needs and new functions within a State Government agency.
- Member Organisation
Facilitation of a review and recommendations for resolution of workforce issues in a mid-sized services business.
- State Government
Change management for the implementation and administration of organisational changes within a State Government agency.
- Mining
Development of a defining set of organisational values to define the desired culture for a junior gold miner ahead of a workforce ramp-up.
Leader & Team Development
Services to increase or accelerate the effectiveness of individuals and teams by enhancing clarity, coordination, capability and confidence.
- Increase leader and team capability and impact
Leader coaching
What we do
- Evaluation of individual capability, potential and work styles using valid and reliable measurement tools
- Development of leaders through targeted programs and ongoing support
- Direct coaching to specified development goals
When you need it
- A senior technical leader is struggling to engage people
- The CEO needs an executive uplift
- The business wants to invest in developing and retaining high performers
- New CEOs or Executives require support with 90-day plans
Team effectiveness
What we do
- Assessment of team styles and effectiveness using valid and reliable measurement tools, including TDS, SDI® and others
- Facilitation of team effectiveness reviews
- Facilitation of team development programs
When you need it
- The leadership team is individually capable but collectively ineffective or misaligned
- A new team has formed and needs to quickly establish effective ways of working
Leadership programs
What we do
- Skill development for leaders to improve communication, accountability and influence
- Help teams build trust, understanding, and stronger working relationships with Crucial Teams, a team-based workshop experience built on the Strength Deployment Inventory® (SDI®)
When you need it
- Our leaders tend to avoid difficult conversations while issues escalate and remain unresolved
- Our leaders need to find more effective ways to drive change in their teams
- Leaders don’t have a common language or approach to understanding and managing the needs, differences and strengths of team members
Bigger Bucks™ Business Acumen
What we do
- Build financial acumen amongst leaders and teams with the Bigger Bucks™ Business Acumen one-day training program, delivered by Crucial Dimensions
When you need it
- Responsibility for commercial and financial analysis and decision-making must extend to all layers of leadership
- Our people need to develop confidence for financial decision-making, and they respond better to practical hands-on training than traditional classroom programs
Recent work
- Mining
Design and facilitation of a leadership development and coaching program for site-based leaders across two sites in the goldfields of Western Australia.
- State Government
Facilitation of senior leader planning and functional alignment sessions for a large State Government agency.
- Member Organisation
Development coaching for a “new to role” Chief Executive Officer of a large national services business.
- State Government
People leadership coaching of a technically strong Chief Financial Officer.
- State Government
Facilitation of Executive Team development sessions to create awareness, understanding and optimisation of team roles using the Strength Deployment Inventory (SDI).
- Mining
Coaching of a senior operational leader to improve engagement with team members and psychological safety within the team at a junior mining company.
Where We Work
Sector Focus
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Government
A long-term reliable professional services partner to Federal, State and Local Government agencies.
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Essential Services
Supporting change and reform in complex regulated environments including power, water, defence and emergency services.
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Infrastructure
Process and workforce solutions for major capital projects and asset management.
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Corporate
Supporting corporate leaders to evaluate, design and implement structures and processes that better enable operational improvement and growth.
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Resources
Strategic decision-making and workforce optimisation for mining and resources.
Not sure where to start?
Most engagements begin with a conversation about the issue you can see — we help you find the one underneath it.